Refund and Returns Policy
Overview
A clear and concise Refund Policy provides customers with confidence that the item they purchase will be exactly as advertised. We have an organized return policy because our customers always come first.
We are dedicated to the complete satisfaction of our clients and work hard to provide top-quality products and services. In line with this commitment, we offer a refund guarantee subject to the policies, conditions, and terms of our business.
Our refund policies are based on the type of product purchased. We aim to provide the highest level of customer satisfaction and ensure that our products are suited to customers' specific needs.
Refund Policy for Live, On-Demand, and Pre-Recorded Webinars
United Educator's main goal is customer satisfaction. We strive to provide high-quality products while respecting our customers' hard-earned money. Subject to our business terms and conditions, we provide a refund assurance when our products fail to meet customer expectations or requirements.
When a Refund Is Available
- The webinar is cancelled by United Educator because of unforeseen circumstances or technical problems.
- A participant who cannot attend or wants to cancel their registration notifies us at least 24 hours before the scheduled training date. The customer may then be eligible for a credit or refund.
- Cancellation notice is provided in writing by email or by phone. Email notices should be sent to support@unitededucator.com.
When a Refund Cannot Be Processed
- There is a technical issue on the customer or attendee's side.
- A participant or customer leaves the webinar during the session or after logging in.
- The customer has already attended the webinar.
- The customer has received On-Demand access or the Live Webinar joining link.
Refund Policy for Transcripts and Digital Downloads
- United Educator will offer a 100% refund for a transcript if the related webinar is cancelled before the webinar date.
- After the webinar date, no refund is available for transcripts or other digital downloads.
Special Instructions Regarding Newsletters
Our newsletters have a flexible refund policy. You may use any number of newsletters. If you decide to stop the newsletter, the cost of newsletters already used will be deducted and the remaining balance will be refunded.
Instructions Regarding Subscriptions
Fees for a subscription period are payable in advance. We do not guarantee reimbursement, either in whole or in part, for a paid subscription period.
Requesting a Refund
To request a webinar refund, contact United Educator at any time before the webinar begins:
Questions or Complaints
For general questions about your registration, refund status, or a complaint relating to refund details, contact support@unitededucator.com so our team can assist with your query.